Shopify + WooCommerce integration
Connect store events and commerce workflows to customer communication journeys.
Shopify + WooCommerce + WhatsApp + AI workflows
Turn customer conversations into revenue.
Moda Interact connects Shopify and WooCommerce with WhatsApp for checkout recovery. In the planned experience, AI can start and manage eligible conversations, while merchants can take over the same thread when a human response is needed.
Product
Built for merchants that want faster, smarter customer engagement.
Moda Interact connects store activity to WhatsApp conversations for checkout recovery. The planned experience lets AI start and manage eligible recovery conversations, while merchants can take over the same thread when a human response is needed.
WhatsApp messaging
Support approved business messaging flows for customer engagement and follow-up.
AI-assisted conversations
Planned: AI starts and manages eligible recovery conversations; merchants can take over the same thread and resume AI when ready.
How it works
From store event to customer conversation.
Moda Interact is being built to help merchants bring storefront activity, messaging and automation together in one workflow.
1. Commerce event
Shopify triggers an event such as an abandoned checkout or customer action.
Shopify triggers an event such as an abandoned checkout or customer action.
2. Workflow logic
Moda Interact applies the configured merchant workflow and engagement rules.
Moda Interact applies the configured merchant workflow and engagement rules.
3. Messaging
The platform sends or manages the appropriate customer communication, tailored to the specific event context. For example, if a customer abandons multiple baskets, the conversation can be specific to the exact abandoned basket instead of sending a generic reminder.
The platform sends or manages the appropriate customer communication, tailored to the specific event context. For example, if a customer abandons multiple baskets, the conversation can be specific to the exact abandoned basket instead of sending a generic reminder.
4. Ongoing engagement
Responses can continue through AI-assisted or structured conversational flows.
Responses can continue through AI-assisted or structured conversational flows.
What Moda Interact aims to do
Moda Interact is focused on helping businesses automate customer communication in a way that is relevant, timely and connected to e-commerce activity.
The platform is intended to support use cases such as abandoned-cart recovery, customer follow-up, message-triggered workflows and AI-assisted support interactions.
Product walkthrough
See how users can track usage and review conversation details.
This walkthrough demonstrates how merchants and teams can view usage insights, monitor conversations and drill into interaction details inside the app.
Software for e-commerce messaging workflows.
Moda Interact Ltd develops software products and supporting technology services for e-commerce businesses. The company is building tools that integrate platforms such as Shopify and messaging channels including WhatsApp.
Get in touch