Shopify integration
Connect store events and commerce workflows to customer communication journeys.
Shopify + WhatsApp + AI workflows
Turn customer conversations into revenue.
Moda Interact helps e-commerce businesses automate customer engagement across Shopify and WhatsApp, making it easier to recover abandoned carts, respond to customer events and support AI-assisted conversations.
Product
Built for merchants that want faster, smarter customer engagement.
Moda Interact is a software-as-a-service platform designed to connect e-commerce workflows with messaging channels. It helps merchants automate customer outreach, engage shoppers at the right time and streamline communication journeys.
WhatsApp messaging
Support approved business messaging flows for customer engagement and follow-up.
AI-assisted conversations
Use structured automation and AI assistance to help merchants respond more effectively.
How it works
From store event to customer conversation.
Moda Interact is being built to help merchants bring storefront activity, messaging and automation together in one workflow.
1. Commerce event
Shopify triggers an event such as an abandoned checkout or customer action.
Shopify triggers an event such as an abandoned checkout or customer action.
2. Workflow logic
Moda Interact applies the configured merchant workflow and engagement rules.
Moda Interact applies the configured merchant workflow and engagement rules.
3. Messaging
The platform sends or manages the appropriate customer communication.
The platform sends or manages the appropriate customer communication.
4. Ongoing engagement
Responses can continue through AI-assisted or structured conversational flows.
Responses can continue through AI-assisted or structured conversational flows.
What Moda Interact aims to do
Moda Interact is focused on helping businesses automate customer communication in a way that is relevant, timely and connected to e-commerce activity.
The platform is intended to support use cases such as abandoned-cart recovery, customer follow-up, message-triggered workflows and AI-assisted support interactions.
Software for e-commerce messaging workflows.
Moda Interact Ltd develops software products and supporting technology services for e-commerce businesses. The company is building tools that integrate platforms such as Shopify and messaging channels including WhatsApp.
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